Standard Terms & Conditions

Prices are only valid and guaranteed if proposal accepted before expiry date (or 30 days of transmission of this document if no expiry date). Prices do not include VAT or local taxes where applicable and will be added to the final invoice.

The Customer is fully committed to all agreed/contracted initial set-up and annual fees. No refunds will be given for cancellation part way through the contracted obligation. All contracted fees are fully due even if the Customer terminates the project and the project is not finished.

Payment terms for invoices are 30 days (or as otherwise specified on the invoice). Failure to pay within this period may result in a loss of provision of Webpac's services and may also incur extra charges.

Work may not commence until the deposit/first payment has been received. Payment schedule dates only delay if project is delayed by Webpac and are not changed if project is delayed by the Customer.

Work/changes/sub-projects not written and detailed in a functional project specification are not included.

The hosting service provision is for a general-purpose business application (fair use) and is not an intensive/bulk file sharing, video streaming, or backup service.

The Customer cannot re-sell Webpac’s services to anyone.

Webpac backs up the Customer’s data and files. A complete copy of the Customer’s data can be provided on request (whilst the Customer still has a contract with us).

The Webpac software applications and technologies are provided online as a service and are not transferable to a third-party server.

The web services will work in a modern web browser (no more than 3 years old). The app solutions will require the latest version of iOS installed, or Windows 10+.

Webpac's software is owned by Webpac including server code, apps, and any changes or modifications. The Customer has no right to the ownership of Webpac’s code, even when modifications to that code is made on their behalf.

Webpac provides support for emergency cover 24-7 via the telephone number +34 629053856 for major system outages. Other issues should be sent to

Additional prices for future work only guaranteed in the first year and subject to change thereafter.

Annual fees not specifically contracted can be cancelled by giving 30 days notices before their due date. If uncontracted annual fee is not cancelled 30 days before the due date, the annual fee for that year will be due.

If the Customer delays the project at any point more than 3 months (or 3 months in total), additional charges may apply.

The Customer accepts that the site may go down from time to time for maintenance reasons.

The site might go down for reasons beyond Webpac's control. Webpac will do everything it reasonably can to get it running.

Under no circumstances is Webpac liable for loss of business due to inability to access the site.

The Customer is responsible for the legality of their content and all information stored and presented.

The Customer permits Webpac to use the Customer’s data where marked public for the provision of its own services.

Services from one year unused do not automatically carry forward to subsequent years.

Annual fees and all pricing is liable for an annual inflation rise.

All Webpac solutions are encrypted in transport using https. Multi-Factor Authentication is available to enterprise solutions.

Webpac the pack cloud is Webpac’s independent online platform. PackSearch, PackPortal, PackStudio3D, PackCatalog, PackSales are solutions delivered by Webpac.

Webpackaging®, Packbase™, PackStudio3D™, iSalesToolkit™, Universal 3D™, PackTag™ are proprietary technologies of Webpac. Webpac® and Webpackaging® are registered trademarks of Webpac Ltd.

All solutions and technologies © Copyright 2018 Webpac Ltd, registered in England No. 3379184, 5th Floor 6 St Andrew Street, London EC4A 3AE.

Webpac uses the GDPR as its guidelines for setting personal data standards. See our policy

Additional terms and conditions for accessing the Webpac Pack Cloud can be found here